At Headphone Dust, we provide studio-quality, high-resolution audio files intended for specific hardware and software configurations (all explained in detail on our Playback Guide page). Because our products are digital assets delivered via instant download, they are functional, non-tangible goods that cannot be "returned" in the traditional sense.
1. No Returns / No Refunds
As a general rule, all sales are final. Once a digital file has been purchased and the download link has been accessed, the product is considered "used" and is non-refundable. We do not offer refunds for a change of mind or if you simply decide you no longer want the music.
2. The 48-Hour "Grace Period"
We understand that mistakes can happen. We offer a limited 48-hour grace period from the original time of purchase under the following strict conditions:
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Accidental Duplicate/Wrong Purchase: If you accidentally purchased the wrong edition or purchased the same album twice, we can offer an exchange or refund, provided the files have not been excessively downloaded.
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Technical Non-Compatibility: If the product is fundamentally incompatible with your system despite meeting our stated requirements, we may issue a refund at our discretion within this 48-hour window.
3. Technical Requirements & Playback Responsibility
Before purchasing, it is the customer’s responsibility to ensure their hardware and software are capable of playing the formats provided (MKV, FLAC, Apple Lossless).
Detailed specifications and requirements are clearly outlined in our Playback Guide. and on our Knowledge Base. We provide these resources to ensure you are fully informed before completing a transaction. Therefore:
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We will not issue refunds if your hardware/software does not meet the requirements clearly stated on our platform.
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We will not issue refunds for "lack of technical knowledge" regarding how to play back immersive or high-resolution audio.
4. Damaged or Corrupted Files
In the rare event that a digital file is found to be corrupted or technically defective, we will first attempt to rectify the issue by providing a corrected replacement file. If we are unable to provide a working file for whatever reason, a full refund for that specific item will be issued.
5. How to Request Assistance
If you believe you qualify for a refund under our 48-hour grace period, please contact our support team with the following information:
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Your Order Number
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The email address used for the purchase
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A detailed description of the issue or the mistake made
All requests are reviewed on a case-by-case basis. Our decision on refunds is final.